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Common Errors and Problem Troubleshooting

Professional troubleshooting and solution guide to help you quickly locate the root cause of problems, providing systematic troubleshooting methods and repair steps.

Systematic Fault Diagnosis

Upload Process Anomaly Diagnosis

Upload InterruptedCheck network stability and server connection status, ensure image format is JPG/PNG, size not exceeding 4MB

Transmission TimeoutAnalyze network latency and bandwidth limitations, optimize transmission strategy

Identification Result Issues

Inaccurate IdentificationEnsure image is clear, lighting is sufficient, plant features are obvious, avoid background interference

Cannot IdentifyTry shooting from different angles, include more plant feature parts

Page Loading Issues

Slow LoadingClear browser cache, refresh page, or try using another browser

Blank PageCheck if JavaScript is enabled, update browser to latest version

Professional Troubleshooting Process

Network Connection Diagnosis

Network CheckCheck if network connection is normal, try refreshing pageService StatusVerify server availability and response timeSecurity SoftwareCheck if security software is blocking website accessProxy SettingsVerify proxy server configuration is correct

Browser Environment Analysis

JavaScript EngineCheck JavaScript execution errors and compatibilityWebGL SupportVerify WebGL and hardware acceleration statusStorage QuotaCheck local storage and IndexedDB quotaPermission PolicyVerify camera, file access and other permission settings

Performance Bottleneck Identification

Memory UsageMonitor memory usage and garbage collectionCPU LoadAnalyze CPU usage and processing bottlenecksNetwork LatencyMeasure API response time and bandwidth utilizationRendering PerformanceCheck page rendering and repainting performance

Mobile Issues

Camera Permission

Ensure browser has camera access permission, allow website to use camera function in settings

Touch Operation

If touch response is abnormal, try refreshing page or restarting browser app

Performance Optimization

Image Optimization

Compress Image：Use image compression tools to reduce file size and improve upload speed

Proper Size：Recommended to use 1024x1024 pixel images, balancing quality and speed

Network Optimization

When network is slow, choose smaller image files, or wait for network conditions to improve before using

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